PRIVACY POLICY
Last Updated: 22 September 2026
1. Introduction
Welcome to Scentsooq.com, your online perfume marketplace in the UAE.
At Scentsooq, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you browse our website, purchase perfumes online, or interact with our services.
2. Information We Collect
When you visit Scentsooq.com or place an order, we may collect the following information:
- Personal Details: Your name, email address, phone number, and billing and shipping addresses.
- Order Information: Products purchased, order history, and delivery details.
- Payment Information: Payment and transaction details processed through our payment service providers.
- Website Information: IP address, browser type, device information, cookies, and website activity.
- Customer Communications: Information you provide when contacting our customer support team.
We collect this information to process your orders, provide our services, and improve your online perfume shopping experience.
3. How We Use Your Information
Scentsooq uses your personal information to:
- Process payments, confirm orders, and arrange perfume delivery across the UAE.
- Provide customer support and respond to inquiries.
- Improve our website, products, and shopping experience.
- Send promotional offers and updates about new perfume collections, where permitted by law and your marketing preferences.
- Prevent fraudulent transactions and maintain website security.
- Comply with applicable legal and regulatory requirements.
You can unsubscribe from promotional emails at any time using the unsubscribe link provided in those messages.
4. Sharing Your Information
To operate our online perfume marketplace, we may share relevant customer information with trusted service providers, including:
- Perfume brands and suppliers: To prepare and fulfill your orders.
- Delivery partners: To arrange shipping and delivery across the UAE.
- Payment providers: To process transactions securely.
- Shopify and technology providers: To operate our website and support our services.
- Marketing and analytics providers: To measure website performance and advertising effectiveness, where permitted.
We share personal information only as necessary for these purposes or as otherwise permitted or required by applicable law.
5. Cookies and Website Analytics
Scentsooq.com uses cookies and similar technologies to support website functionality, remember shopping preferences, understand website traffic, and improve your shopping experience.
We may also use cookies for advertising and analytics purposes, subject to applicable privacy requirements.
You can manage cookies through your browser settings and any cookie preference controls available on our website.
6. Data Security and Retention
We use appropriate security measures designed to protect your personal information from unauthorized access, misuse, or disclosure.
Your information is retained for as long as necessary to process orders, provide customer support, maintain business records, and meet applicable legal obligations.
Some of our service providers may process or store information outside the UAE. Where applicable, we take appropriate measures to protect personal information transferred internationally.
7. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent for certain data processing activities or opt out of promotional communications.
To exercise your privacy rights, please contact us using the details provided below.
8. Third-Party Services
Our website may contain links to third-party websites, payment platforms, or social media services.
These services operate under their own privacy policies. We encourage you to review their policies before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, business operations, or applicable legal requirements.
Any updates will be published on this page with a revised date.
10. Contact Us
For questions or requests regarding this Privacy Policy, please contact us at- info@scentsooq.com