RETURN & REFUND POLICY

At Scentsooq, your satisfaction is our priority. We are committed to providing a seamless online perfume shopping experience and ensuring that every order meets your expectations. Please review our Return & Refund Policy below to understand our guidelines for returns, exchanges, and refunds.

1. Returns & Refunds

At Scentsooq, we aim to provide a reliable and enjoyable online perfume shopping experience.

Due to the personal nature of fragrance products, we do not accept returns or offer refunds for change of mind, personal fragrance preferences, or products that have been opened or used, except where required by applicable UAE consumer protection laws.

However, if you receive a damaged, defective, or incorrect product, we will assist you with an exchange or another appropriate resolution in accordance with your consumer rights.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect perfume, please contact our customer support team within 48 hours of receiving your order.

To help us review your request, please provide:

Your order number.
Clear photographs of the product and its packaging.
A brief description of the issue.

Our team will review your request and arrange an exchange or another appropriate resolution where applicable.

The 48-hour notification period helps us resolve issues promptly and does not limit your statutory consumer rights.

3. Exchange Conditions

For eligible exchange requests, the following conditions generally apply:

The product must have been purchased from Scentsooq.com.
The original packaging and proof of purchase should be provided where available.
The product should not have been used beyond what was reasonably necessary to identify the reported issue.

Once your request is reviewed and approved, our customer support team will guide you through the exchange process.

For verified damaged, defective, or incorrect products, Scentsooq will cover the applicable exchange delivery charges.

4. Non-Returnable Products

We do not accept returns or exchanges for the following reasons, except where required by applicable law:

Change of mind after purchase.
Personal dislike of a fragrance or scent preference.
Products that have been opened or used without a verified product defect.
Products damaged due to improper handling or misuse after delivery.

Please review the product description and fragrance details before placing your order.

5. Refunds

Scentsooq generally does not offer refunds for change-of-mind purchases.

However, where a product is damaged, defective, incorrect, or otherwise does not meet applicable consumer protection requirements, customers may be entitled to a refund or another remedy under UAE law.

If an eligible exchange cannot be arranged, our team will review the available resolution options, including a refund where applicable.

Approved refunds will be processed through an appropriate payment method. Processing times may vary depending on the payment provider.