SHIPPING POLICY
Scentsooq.com | Online Perfume Marketplace UAE
Last Updated: 24 September 2026
1. Shipping & Delivery
At Scentsooq, we aim to make your online perfume shopping experience simple and convenient. We offer fast and reliable perfume delivery across the United Arab Emirates, bringing your favourite fragrances directly to your doorstep.
2. Free Shipping Across the UAE
Enjoy FREE SHIPPING on all orders across the UAE, with no minimum purchase required.
We deliver to all seven emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.
3. Delivery Time
Our standard delivery time is 1–2 days from order confirmation.
Please note that delivery times may vary depending on your location, order processing, public holidays, or circumstances beyond our control.
While we make every effort to deliver your perfumes within the estimated timeframe, occasional delays may occur.
4. Order Processing & Confirmation
Once you place an order on Scentsooq.com, you will receive an order confirmation through the contact details provided during checkout.
Our team will process your order and arrange delivery to your selected shipping address.
Please ensure that your name, contact number, and delivery address are accurate to avoid delays.
5. Delivery Attempts & Incorrect Addresses
Our delivery partner may contact you to confirm your location or arrange delivery.
If a delivery attempt is unsuccessful due to an incorrect address, an unavailable recipient, or an unreachable contact number, our team may contact you to arrange another delivery attempt.
Additional delivery time may be required in such cases.
6. Damaged or Incorrect Products
If you receive a damaged or incorrect perfume, please contact our customer support team as soon as possible after receiving your order.
Kindly provide your order number, a description of the issue, and clear photographs of the product and packaging.
Our team will review your request and assist you in accordance with our Return & Refund Policy.
7. International Shipping
Scentsooq currently offers perfume delivery within the United Arab Emirates only.
As our online perfume marketplace grows, we plan to expand our delivery services to additional countries.
Any future international shipping options will be announced on Scentsooq.com.